Have you received a cancellation email you didn’t ask for? Usually, it means that your space or your car park can no longer be offered to you. The email gives the end date of your subscription: your access remains active until that date.
The most common reasons
- The car park is closing: works, the owner taking the car park back, a decision by the local council, or safety reasons.
- The space is no longer offered on Zenpark: its owner is taking it back, or the car park is no longer on the market.
- The car park belongs to a landlord: the cancellation may come from the landlord, for example if your name isn’t on the list of tenants they send us. We then act on their instructions: please contact your building caretaker or your landlord.
- An invoice is still unpaid: see My subscription payment didn’t go through. What should I do?
- The car park rules weren’t followed (items stored in the space, for example): the cancellation is made at the request of the car park manager, after a formal notice.
Until when can I use my space?
Until the end date given in the email. Remember to remove your vehicle from the car park before that date.
📌 Is the car park closing before the end of the period you’ve already paid for? Write to us: you may be refunded for the period during which you couldn’t park.
Finding another space
You can transfer your subscription to another car park nearby, directly from the app:
- In the “Subscription” tab, open your subscription.
- Scroll down to the bottom of the screen and tap “Change Parking”.
The details: I want to change my parking. How do I do it? If no car park suits you, write to us: we can help you find another space in the same car park or nearby.
Do you have a badge, a key or a remote control?
Return your access devices at the end of your subscription, following the instructions in the email you received: this is how you get your deposit back. How to do it: End of subscription: how do I return my access devices?
⚠️ If they aren’t returned within the time limit given in the email, late return penalties are applied.
Do you think it’s a mistake?
Submit a request from the email address of your Zenpark account. If the cancellation is a mistake, we’ll reverse it and your subscription will continue as normal.
However, a cancellation due to the car park closing can’t be reversed. When the cancellation comes from a landlord, it isn’t our decision: you need to make your request to the landlord.
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