We do not have the exact reason for the refusal of your payment. In most cases, it may be due to:
1️⃣ Insufficient funds in your account;
2️⃣ An expired or blocked credit card.
💡 In any case, if the first payment attempt fails, several automatic retries will be made during the month to regularize the situation.
If the payment was declined by your bank, we invite you to carry out the following checks:
💰 Ensure you have sufficient funds to pay your Zenpark subscription;
🗓️ Make sure your card is not expired;
🏦 Check with your bank that no restrictions have been placed on recurring subscription payments;
✅ If your card is valid and your account funded, contact your bank.
ℹ️ For reference, the charge appears as “ZENPARK e-commerce”.
You can update your credit card directly in the app:
1️⃣ 📲 Select the “Account” menu, then go to the “Payment” section;
2️⃣ ➕ Choose “Add a credit card” and enter your new card details.
2️⃣ ➕ Select “Add a credit card” and enter the number of your new card.
Or on your web member area:
Select the “My Account” menu, then go to the “Payment” section ;
2. Select “Add a credit card” and enter your new card number.
We will attempt the payment again twice: in 5 days ⏳ and in 10 days ⏰.
You will continue to have access to the parking 🅿️ during these 10 days.
⚠️ On the 10th day, your parking access will be immediately blocked 🚫 and will remain so until your situation is resolved.
If the situation is not resolved within a month, the subscription will be canceled without notice ❌.
If you wish to retry a payment 💳 following an unpaid invoice:
💻 If the first attempt to pay your subscription failed and your invoice remains unpaid, you can immediately retry the payment from your web interface 🌐.
From the web interface, two options are available:
1️⃣ 👉 “Retry Payment”: The payment will be processed using the credit card registered on your account.
If the payment is successful, you will automatically be notified by email 📧.
2️⃣ 👉 “Change Credit Card”: If the registered card does not work, this action will automatically retry the payment with the new card.
If the payment is successful, you will automatically be notified by email 📧.
🛑 Subscription Canceled Due to Unpaid Invoice
⚠️ Please note: after the 3rd failed payment attempt (usually about 4 days after the due date), your account is suspended and your access to the car park is blocked. After the 4th (usually about 11 days after the due date), your subscription is cancelled.
If you wish to keep your subscription, it is essential to pay the outstanding amount as soon as possible 💳 and contact customer service 📞 to reactivate your subscription.
🔄 The subscription will be reactivated if the parking spot is still available.
If not, an alternative spot will be offered based on availability 🅿️.
👉 Do not hesitate to contact us via our contact form if needed !