If your phone has no signal in the parking, we recommend using your personal 6- or 8-digit code followed by # — if the parking is equipped with a keypad.
If this access method is also unavailable, please contact our Customer Service via the contact form.
They will attempt to open the gate for you remotely.
If you do not wish to use the app or the keypad, we suggest ordering a Zenpass directly from your web browser by accessing your member area.