In case of loss of your Zenpass, the €59 deposit charged (one month after the start of your subscription) when ordering it will not be refunded.
If your Zenpass was accidentally broken, the €59 deposit charged when ordering it will also not be refunded.
If you wish to order a new one, please first report the loss or damage of your Zenpass and request a replacement through our Customer Service via https://help.zenpark.com/hc/en-gb/requests/new.
Please send your Zenpass back to our Customer Service at the following address :
📍 Zenpark Customer Service
CS 80110
75480 PARIS CEDEX 10