If your Zenpass is lost, the deposit of 59 euros taken (one month after the start of your subscription) when ordering it will not be returned to you 😔
If your Zenpass is accidentally broken, the €59 deposit taken when you ordered it will not be refunded.
If you wish to order a new one, please first report the loss or breakage of your Zenpass and order a new one from our Customer Service via https://zenpark.com/contact.
Please return it to our Customer Service at the following postal address:
📍 Zenpark Customer Service
142 Rue Montmartre