None of the spaces shown is free when you arrive? Report it in the app: we'll help you find a solution. And if you had to park elsewhere, your booking will be refunded on proof.
1. Check which spaces you can park in
The authorised spaces are shown on your booking's remote control, in the "Bookings" tab. You can park in any of these spaces, as long as it's free. Some car parks have unallocated parking: anywhere in the car park, on a specific level or in the spaces marked with a "place réservée Zenpark" (Zenpark reserved space) sign. See Which space should I park in with my booking?
⚠️ Only park in the spaces shown in the app: parking in another space may be charged (the amount is shown on the remote control).
2. Report it in the app
- Open the "Bookings" tab and tap your current booking.
- On the remote control, tap "Spot unavailable" ("Spot unavailable?" on iPhone), then follow the steps.
If another space is free, the app will offer it to you: park there, and your booking remains valid.
📌 No signal in the car park, or is it urgent? Call our customer service team: see How do I contact Zenpark customer service?
3. Did you have to park elsewhere?
Send us proof of where you parked instead: a pay-and-display ticket, a receipt from another car park or a screenshot from a parking app. Once we've checked it, we'll refund your booking.
- The refund covers your Zenpark booking: parking fees paid elsewhere are not covered.
- It will appear on your bank statement within 5 working days.
- Already cancelled the booking in the app? Send us your proof anyway: your request will be reviewed.
To send it, reply to our email or use the contact form, giving your booking number (it starts with RES).
Did you park in another space in the car park?
If all the spaces shown were taken and you had to park in another space, send us its number (a photo helps a lot). We'll confirm whether you can stay there or need to move your vehicle.
Is the car park inaccessible?
If a technical problem makes the car park temporarily inaccessible, we'll cancel your booking and let you know by email. A full refund is issued automatically, and you'll receive a €5 promo code for a future booking.
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