Is your professional account paid by bank transfer? Pay each invoice to the bank details (RIB) shown on the invoice. If you receive a reminder even though you have paid, reply to it with your transfer confirmation attached: we will then be able to match your payment.
Who can pay by bank transfer?
Bank transfer and direct debit are available to some professional accounts, depending on their pack. Details: Which payment methods are accepted at Zenpark?
1. Pay to the bank details shown on your invoice
Our bank details appear on your invoices. You can also ask our customer service for them.
⚠️ Make sure you use the bank details shown on your invoice. A transfer made to other bank details is difficult to match to your account: processing is delayed, and you may receive reminders or even have your access suspended for non-payment.
2. Received a reminder even though you have paid?
Reminders are sent automatically as long as an amount remains unpaid on your account. A reminder may therefore go out before your payment has been allocated to your invoice.
- Check the invoice number given in the reminder: it may be a different invoice from the one you paid.
- Reply to the reminder email, or write to us using the request form, attaching the transfer confirmation.
- We forward it to our accounts department, which confirms that the funds have been received.
What about your access to the car park?
As long as an invoice remains unpaid, your access to the car park may be suspended, including badges. It is reactivated once your account has been brought up to date.
📌 Send us your transfer confirmation: we can unblock your account while we wait to receive the funds.
See also: Beware of fraudulent messages or phishing
Keywords: bank transfer / RIB / IBAN / bank details / reminder / chaser / formal notice / unpaid / overdue / transfer confirmation / remittance advice / proof of payment / already paid / accounts / direct debit / professional account / business / invoice