You have a subscription that requires a badge (card, keys, etc.) to access the parking or your space, but you still haven’t received it.
Don’t worry, we’ll explain everything 👇
⏳ 1. Delivery time :
Your badge is sent within 2 working days after your subscription.
👉 If you’re still within this timeframe:
➡️ This is completely normal, you just need to wait a bit longer 😊
📦 2. Track your delivery :
You can easily track your badge shipment:
📩 Check the email titled:
“Your parking access device has been sent”
➡️ Click on “Track my delivery” to see its status
If the mail has been delivered in the meantime, you will be notified by email. You can then simply check your mailbox the next time you stop by.
⏱️ 3. Your badge hasn’t arrived yet ?
If you still haven’t received it and your trial period is about to end:
📱 You’ll receive a text message
➡️ Simply reply to it to request an extension. Your trial period will be automatically extended by 3 days
🛠️ 4. Still haven’t received your badge despite everything ?
If you still haven’t received your badge even after an extension:
👉 Please contact our customer support via the contact form
💡 To help us assist you faster, include:
- Your postal address
- The name shown on your mailbox
This will help us resolve the issue quickly