You have a subscription that requires a badge (card, keys, etc.) to access the car park or your space, but you still haven’t received it.
Don’t worry, here’s everything you need to know 👇
⏳ 1. Delivery time:
Your badge is sent within 2 working days of your subscription.
👉 If you’re still within this timeframe:
➡️ That’s normal, you just need to wait a little longer 😊
📦 2. Tracking your badge:
You can easily track the delivery of your letter:
📩 Go to the email:
"Your car park access devices have been sent"
➡️ Click "Track parcel" to see where your badge is
If the letter has been delivered in the meantime, you’ll be notified by email: simply check your letterbox next time you’re there.
⏱️ 3. Is your badge taking a while to arrive?
If you still haven’t received it and your trial period is about to end:
📱 You’ll receive a text message
➡️ Simply reply to it to extend your trial. Your trial period will be extended by 3 days automatically
🛠️ 4. Still haven’t received your badge?
If you still haven’t received your badge despite an extension:
👉 Contact our customer service team using the contact form.
💡 Remember to include:
- your postal address
- the name on your letterbox
This will help us resolve the situation more quickly