How to access my Zenpark car park with a short-term booking

Accessing your Zenpark car park is quick and easy 👌

Depending on your situation, there are several ways to open the car park access.

📱 1. Via the Zenpark app

1. Open the Zenpark app and log in using your email address.
2. Go to the “Booking” tab.
3. When your booking starts, an “Enter / Exit” button appears.
4. Tap the button to automatically open the barriers.
    

👉 Please note: this button is only visible while your booking is active.

📩 2. Via the confirmation email

Once your booking is confirmed, you will receive a confirmation email containing:

1. The car park address and your booking times
2. Access instructions

3. An “Access the parking” button

    

   ❗ Important: this button gives you access to a temporary digital remote control.
   By clicking on it, you will be redirected to a page allowing you to open the car park access remotely 🚗

    

   📌 The digital remote control becomes available 5 minutes before the start of your booking and only works during your booked time slot.

Example of the email provided :

📍 3. Via your Zenpark customer account

You can also access the car park from your customer account:

1. Log in to your Zenpark customer account
2. Open the “Booking” tab
3. Click “Manage”, then “Access the parking”

You will be redirected to the digital remote control to open the access.

❗ The link is only active from the start time of your booking, not before

❗ If it doesn’t work

• Didn’t receive the confirmation email?
  Check your spam folder 😉
   

• Having trouble opening the barrier?
  → Report the issue via the in-app support
   

  
   

You can also contact our Customer Support team using our online contact form available on our website.
 

🚗 Ready to park?

Feel free to make your first booking directly from our dedicated search page!