Accessing your Zenpark car park is quick and easy 👌
Depending on your situation, there are several ways to open the car park access.
📱 1. Via the Zenpark app
- Open the Zenpark app and log in using your email address.
- Go to the “Booking” tab.
- When your booking starts, an “Enter / Exit” button appears.
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Tap the button to automatically open the barriers.
👉 Please note: this button is only visible while your booking is active.
📩 2. Via the confirmation email
Once your booking is confirmed, you will receive a confirmation email containing:
- The car park address and your booking times
- Access instructions
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An “Access the parking” button
❗ Important: this button gives you access to a temporary digital remote control.
By clicking on it, you will be redirected to a page allowing you to open the car park access remotely 🚗📌 The digital remote control becomes available 5 minutes before the start of your booking and only works during your booked time slot.
Example of the email provided :
📍 3. Via your Zenpark customer account
You can also access the car park from your customer account:
- Log in to your Zenpark customer account
- Open the “Booking” tab
- Click “Manage”, then “Access the parking”
You will be redirected to the digital remote control to open the access.
❗ The link is only active from the start time of your booking, not before
❗ If it doesn’t work
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Didn’t receive the confirmation email?
Check your spam folder 😉
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Having trouble opening the barrier?
→ Report the issue via the in-app support
You can also contact our Customer Support team using our online contact form available on our website.
🚗 Ready to park?
Feel free to make your first booking directly from our dedicated search page!