If you want to cancel a Zenpark reservation, here’s how it works 👇
⏰ How far in advance can I cancel ?
You can cancel your reservation under the following conditions:
-
More than 24 hours before the booking starts
→ Your booking will be fully refunded. -
Less than 24 hours before the booking starts
→ The booking is not refundable because there isn’t enough time to rebook the parking space. -
Booking already started
→ You can no longer cancel or shorten the booking, but you can extend it if needed.
📱 How to cancel your booking ?
You can cancel your reservation directly from the Zenpark app:
- Go to the “Bookings” tab
- Select the relevant booking
- Tap “Cancel booking” at the bottom of the screen
🚫 No‑show without cancellation
If you do not show up at your parking space and do not cancel, the full booking amount will still be charged.
🛑 Access issue or justified reason
If the parking is inaccessible or you have another valid reason, please contact our customer service team via our contact form.