🛑 How to cancel your Zenpark subscription ?

🛠️  Where do I cancel my subscription ?

You can ask for the cancellation of your subscription at any time using your Zenpark app:

1. Open the app and go to the “Subscription” section

2. Find the subscription you want to cancel

3. Scroll to the bottom and tap “Cancel”

4. Choose a reason for cancellation

👉 You can also cancel from your Zenpark web account :

• Go to “Subscriptions”

• Click “Manage” → “Cancel”

• Choose a reason for cancellation

📅When your cancellation becomes active ?

• Zenpark subscriptions are monthly, so any month that has started must be paid in full.

• If you cancel in the middle of a month, you will keep access to your parking space until the end of the current paid month.

• The subscription will not renew the following month, and you will not be charged again.

📌 Example: If your subscription renews on the 10th of each month, and you cancel on February 25th, you will continue to have access until March 10th.

📧 Confirmation Email 

After cancellation, Zenpark will send a confirmation email.

• If you do not receive the confirmation, the cancellation was not successful.

• In that case, please try again or contact Zenpark support via the contact form.

⏱️Trial Periods

• You can also cancel during a trial period.

• Cancellation is immediate and you will not be charged.

• If you do not cancel within 48 hours, the trial is confirmed and the subscription begins normally.

⚠️ Important Information

• Cancellations are not accepted by :

   

  • Letter

  • Phone

  • Email

     

• All subscriptions must be cancelled via the app or the web.

   

• Cancellation is free, and no fees are charged for the request.

📩 Right of Withdrawal