🛠️ Where do I cancel my subscription ?
You can ask for the cancellation of your subscription at any time using your Zenpark app:
Open the app and go to the “Subscription” section
Find the subscription you want to cancel
Scroll to the bottom and tap “Cancel”
Choose a reason for cancellation
👉 You can also cancel from your Zenpark web account :
Go to “Subscriptions”
Click “Manage” → “Cancel”
Choose a reason for cancellation
đź“…When your cancellation becomes active ?
Zenpark subscriptions are monthly, so any month that has started must be paid in full.
If you cancel in the middle of a month, you will keep access to your parking space until the end of the current paid month.
The subscription will not renew the following month, and you will not be charged again.
📌 Example: If your subscription renews on the 10th of each month, and you cancel on February 25th, you will continue to have access until March 10th.
đź“§ Confirmation Email
After cancellation, Zenpark will send a confirmation email.
If you do not receive the confirmation, the cancellation was not successful.
In that case, please try again or contact Zenpark support via the contact form.
⏱️Trial Periods
You can also cancel during a trial period.
Cancellation is immediate and you will not be charged.
If you do not cancel within 48 hours, the trial is confirmed and the subscription begins normally.
⚠️ Important Information
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Cancellations are not accepted by :
Letter
Phone
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Email
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All subscriptions must be cancelled via the app or the web.
Cancellation is free, and no fees are charged for the request.
đź“© Right of Withdrawal
Up to fourteen days after the beginning of your Zenpark subscription, and in accordance with Article L.121-21 of the French Consumer Code, you may exercise your right of withdrawal. To do so, please notify Zenpark via the contact form on the website www.zenpark.com.
Once the withdrawal period has expired, you may request the cancellation of your subscription as indicated above. The cancellation will then be effective at the end of the current monthly billing period.