🌿 How can I contact Zenpark?
If you haven’t found the answer to your question in our FAQs, you can contact us via our contact form (on the website or the app).
💬 We are very responsive and reply as quickly as possible!
👉 Our customer service is mainly available in writing.
🆘 Need help in a parking lot?
In case of an access issue or if your vehicle is immobilized, use the Assistance tab in the app.
Your report is automatically sent to the dedicated team
📞 Immediate phone assistance may be offered if the situation is urgent.
📱 The Assistance tab also allows you to report any issue with your parking space or the parking lot (equipment, access, malfunction, etc.).
📞 When can you call us?
For your safety, our phone line is reserved for emergencies and is only accessible via the app.
❗ What is considered an emergency?
It is an emergency if:
you or your vehicle are stuck in the parking lot;
you are inside and the access points do not open;
your vehicle is stuck in a box or blocked by a stop-park.
In these cases, call us immediately ☎️
📲 How can you call us?
In case of an emergency:
Go to the Assistance tab in the app
Submit your report
a solution may be offered immediately
a full diagnosis is sent to us
if needed, the phone number will appear to contact an advisor
👉 This allows us to help you faster and more efficiently 🚀
👉 Once your report has been sent, a pop-up appears.
In case of an emergency, click on:
“Call an advisor”
💬 Another request?
In most cases, contacting us in writing is the simplest and fastest solution ✍️
This allows us to:
📂 keep a record of your request and history
💳 efficiently handle billing issues or subscription creation / cancellation
📸 manage parking-related issues (lighting, cleanliness, unauthorized use, etc.) by receiving photos and useful information directly
🅿️ better assist you in choosing a parking lot or a subscription
⏱️ We reply very quickly in writing: most often within a few hours on weekdays, with a team also available on weekends 😊